FAQs

1. What is the estimated delivery time?

• Standard Delivery: Typically arrives within 6-9 business days. Please note that Expedited and Express services to Alaska and Hawaii may incur additional charges. We're continuously working to provide more flexible delivery options!

2. When will my items be shipped out?:

• Most in-stock items are processed and shipped within 2 business days (Monday through Friday, excluding holidays).
• Items not currently in stock will be shipped as soon as they become available.
• Delivery times may vary based on the shipping method you select and the destination of your order.

3. Where do you ship?

• Our current shipping methods are applicable only within the United States.
• International customers can inquire about shipping options by contacting us at support@thenovibox.com.
• Customers from 5 US territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) can also reach out to us for shipping quotes.

4. How can I track my package?

• Upon placing an order, you'll receive an Order Confirmation email.
• Once your order has been shipped, you'll receive a tracking number via email. You can track your order by visiting the website of the appropriate shipping carrier and entering your tracking number.

5. Can I cancel my order?

• If you need to modify or cancel your order, please contact us at support@thenovibox.com as soon as possible.
• Shipping costs are non-refundable once the order has been dispatched.

6. What is your return and refunds policy?

• If you're unsatisfied with your purchase, you have 7 days from receipt to request a return. Please review our Return & Refunds Policy page for more eligibility criteria.

7. How do I initiate a return?

• To request a return or refund, please contact us at support@thenovibox.com, providing the necessary details and proof of purchase.
• Once your request is approved, you'll receive an email with a return label and instructions for returning the item.

8. How does the refund process work?

• Please allow 2-4 business days for the return to be processed once we receive it.
• You'll be notified via email once the processing is complete, and the refund will be issued to your original payment method.

For further inquiries or assistance, feel free to reach out to us at support@thenovibox.com. Thank you for choosing NOVI BOX!