Terms and Conditions


  • Terms and Service
  • Disclaimer
  • Shipping Policy
  • Privacy Policy
  • Return & Refund Policy

Terms and Service

Last updated: 08/16/2023


This website is operated by NOVI BOX. Throughout the site, the terms “we”, “us” and “our” refer to NOVI BOX. NOVI BOX offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
These terms of service govern your use of our website and the purchase of products or services through the website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use the website.
We reserve the right to change these terms of service at any time. Any changes will be effective immediately upon posting on the website. By continuing to use the website after any changes are posted, you agree to be bound by the revised terms of service.

These terms of service are governed by and construed in accordance with the laws of Delaware. Any dispute arising out of or in connection with these terms and conditions or the use of the website will be resolved through arbitration/litigation in accordance with the laws of Delaware.

If any provision of these terms of service is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.
Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Service.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfers over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Service to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Returns & Refunds Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall NOVI BOX Online, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless NOVI BOX Online and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Service shall be governed by and construed in accordance with the laws of China.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at support@thenovibox.com.



Last updated: 08/16/2023
This website is operated by NOVI BOX. Throughout the site, the terms “we”, “us” and “our” refer to NOVI BOX.

We take intellectual property rights seriously and make every efforts to ensure that the products we list on the website do not infringe upon the rights of any third parties. Our compliance team has reviewed the patent and trademark status of these products in accordance with U.S. laws and regulations. However, please note that we cannot guarantee that every product that offer is free of any intellectual property infringement.

For products from brands or third-party vendors ("Brands") listed on our platform, we serves solely as a marketplace and will not assume any responsibility or liability regarding the legal compliance of these products. It is the responsibility of the Brands and third-party vendors to ensure that their products comply with all applicable laws, patents, and trademarks when selling in the U.S. or any other jurisdiction.

As a result, we cannot be held liable for any damages or losses resulting from any intellectual property infringement by the products we offer on the website. If you suspect that any product we offer infringes upon your intellectual property rights, please notify us immediately and we will take appropriate action.

Please note that this disclaimer does not affect any statutory rights you may have as a consumer.

Shipping Policy

Last updated: 09/06/2023
"At NOVI BOX, we strive to get your order to you as soon as possible"
1.  Delivery Times
  • Standard Delivery: Delivered within 6-9 business days
  • Please note there will be a surcharge for Expedited and Express service to Alaska and Hawaii.
  • We are working hard to provide more options of our delivery times!


2. About Your Shipment
  • Most in-stock items will be processed and shipped within 2 business days (Monday through Friday excluding holidays).
  • Items not in stock will be shipped as soon as they become available.
  • Delivery times may vary based on the shipping method you choose and the destination of your order.


3. Shipping Destination
  • At this time, the shipping methods above only apply to shipping within the United States. For international customers, you can contact us at support@thenovibox.com for a shipping quote.
  • For customers from 5 US territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), please also contact us at support@thenovibox.com for a shipping quote.


4. Tracking Your Package

Once you've placed an order, you will receive an Order Confirmation email to confirm your order details. Once your order has shipped, you will receive a tracking number via email. You can track your order by visiting the appropriate shipping carrier's website and entering your tracking number.


5. Pre-orders and Backorders
  • We offer pre-orders for select products that are not yet available for sale. We will ship your order as soon as the product becomes available. Pre-orders are not eligible for cancellations or refunds unless the product becomes unavailable for purchase.
  • If a product is not currently in stock, it will be listed as a backorder on our website. You will be charged for the product when you place your order, and it will be shipped as soon as it becomes available.
  • If you’ve ordered other items in addition to your pre-order or backorder item, the rest of the order will ship separately.


6. Shipping & Service Delays

In the event that shipping carriers experience delays due to weather events or other circumstances outside of our control, there may be additional shipping time to receive your order. We will do our best to provide updates on the status of your order.


7. Order Cancellation
  • If you need to modify or cancel your order, please contact support@thenovibox.com as soon as possible.
  • Once an order has been shipped, it can not be cancelled.
  • If you missed the cancellation window, you can return your item in exchange for a full refund. Please see our Return & Refunds for more information on how to return an order.
  • Shipping costs are non-refundable after dispatch.
  • If your order includes only pre-order or backorder items, you’ll be able to cancel up to 5 business days before the estimated delivery date.
  • We reserve the right to cancel any order at any time and for any reason. If we need to cancel your order, we will issue a full refund.

Thank you for shopping at NOVI BOX. If you have any questions or concerns, please don't hesitate to contact us through support@thenovibox.com!

Privacy Policy

Last updated: 08/16/2023
"At NOVI BOX, we care about your privacy"

Our website ("Site", "we", "us", or "our") collects certain personal information from users in order to provide a personalized experience and to communicate with users about our products and services. This privacy policy ("Policy") explains how we collect, use, and share personal information when you use our Site.

1. Collection of Personal Information

  • When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, phone number, address, and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

    2. Use of Personal Information
    • We use the personal information we collect to provide you with a personalized experience on our Site and to communicate with you about our products and services.
    • We may also use your personal information to send you marketing emails or text messages, unless you opt out of receiving these communications.

      3. Third-party services
      • We may share your personal information with third parties who provide services to us, such as payment processors and shipping companies. We will only share your personal information with third parties for the purposes of providing our products and services to you.
      • We will not sell or rent your personal information to third parties for marketing purposes without your consent.
      • Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

        4. Data Security

        • We take measures to protect your personal information from unauthorized access, use, or disclosure.
        • We use secure servers and encrypt sensitive information, such as payment information, using industry-standard encryption technologies.

          5. Data Retention

          • We retain personal information for as long as necessary to provide our products and services and to comply with legal obligations. If you no longer want us to use your information to provide you services, you may close your account. 
          • We will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.

            6. Cookies and Tracking Technologies

            • We use cookies and other tracking technologies on our website to improve your browsing experience and to understand how users interact with our website. You can control the use of cookies at the individual browser level. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
            • In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.

              7. California privacy rights

              In addition to the rights as explained in this Privacy Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.


              8. Opting Out

              You have the right to opt-out of receiving marketing emails or text messages from us at any time. You can do this by following the unsubscribe instructions in the marketing emails or text messages you receive, or by contacting us at support@thenovibox.com.


              9. Shopify
              • Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
              • Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
              • You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

                10. Changes to This Policy

                We reserve the right to update or modify this privacy policy at any time. We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we update our Policy, we will revise the "last updated" date at the top of the Policy. We encourage you to review our Policy periodically to stay informed about our collection, use, and sharing of personal information.


                11. Acceptance of this policy

                You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.


                12. Contact Us

                If you have any questions or concerns about our collection, use, or sharing of personal information, please contact us at support@thenovibox.com.

                Return & Refund Policy

                Last updated: 08/16/2023
                "At NOVI BOX, we want you to be completely satisfied with your purchase."
                If you are not satisfied with your purchase, we're here to help. If you need to return an item or request a refund, it's simple! You have 7 days from the date you received your item(s) to request a return. To be eligible for a return, check the following conditions.
                Return & Refunds Policy:
                • If the item you received is defective or damaged, we will issue a full refund or replace the item at no additional cost to you. You need to provide the corresponding information within 48 hours of receiving the shipment. If you do not report damage to us within the 48-hour period, we may not be able to honor your claim.
                • If you received the wrong item, we will send you the correct item. The wrong item needs to be shipped back to us following the email instructions. There will be no additional cost to you.
                • If you are not satisfied with your purchase, you may return the item for a full refund. Please note that the item must be in its original condition and packaging, and you will be responsible for paying the return shipping costs.
                • If you haven't received the item within your requested delivery window, please contact the logistics courier first. If you require further assistance, please contact support@thenovibox.com.
                • All returns are handled on a case-by-case basis and ultimately at NOVI BOX’s discretion, including determining whether an item is unused and undamaged, with the intent of providing the best experience to our customers.

                  Ineligible returns and refunds

                  • We cannot accept returns or issue refunds for items that have been used, opened, or are not in their original condition and packaging.
                  • We cannot accept returns or issue refunds for custom or personalized items.
                  • We cannot accept returns or issue refunds after 7 days of receiving your order.
                  • Items that are purchased with a discount higher than 20% can not be returned or refunded.

                    To ship your return
                    1. Start a return
                    Contact us to request a return or refund through support@thenovibox.com. Please include:
                    • Order number
                    • Proof of purchase
                    • A brief explanation of the reason for the return or refund request
                    • Pictures showing that the product is in its original condition and packaging (or showing that the product is damaged)

                    2. Return label
                    When your request is approved, you will receive an email that provides you with a return label and further instructions on how to return the item and process the refund.

                    3. Drop off Your Package
                    Drop off your package at the corresponding courier location. NOVI BOX is not responsible for any lost returns. Our return window is 30 days from delivery.

                    4. Get refunds
                    Please allow 2-4 business days to process the return once it is received. You will be notified via email once processing has completed. We will refund the price of the merchandise to your original form of payment. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

                    • If we have not received the returned product within 30 days of the date when the refund has been processed, we will charge the full purchase price listed at the time of shipment to your credit card.
                    • In some cases, we may request additional information, including personal information, for verification purposes. Our practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy.

                    Thank you for shopping with NOVI BOX. If you have any questions or concerns, please don't hesitate to contact us through support@thenovibox.com!